1. Who handles your information
Wired/Different is the public brand used for two separate organisations. WIRED/DIFFERENT LTD (Company No. 16604038) handles information for online membership, accounts and virtual services. WIRED/DIFFERENT EVENTS CIC (Company No. NI739807) handles information for in-person community event activity. We do not describe the companies as joint controllers here; the service or event you use determines which organisation is responsible.
2. Information the current service collects
- Account name and email address.
- Membership status, Stripe customer/subscription references and payment status. Stripe handles full card details.
- Event booking email, attendee names, ticket and booking history, waitlist entries and check-in/online attendance times.
- Invitation email addresses and event access records for private or presale events.
- Contact-form messages and newsletter email/preferences when you choose to send or subscribe.
- Browser push-subscription details and reminder choices when you opt in.
- Operational security records such as sign-in rate-limit records, session records and audit logs.
The current account flow does not ask for a date of birth, proof of diagnosis, health information, profile photo or emergency contact. Please avoid sending sensitive health or support information through a general contact form unless it is necessary for us to help you.
3. Children and young people
The service welcomes people aged 8–17. For Wired Juniors aged 8–15, a responsible parent or guardian should be involved in signup, terms, payment and permissions. The current account model is being developed to record that relationship directly. We minimise information about children and do not require a child’s own email address where a responsible adult can contact us instead.
4. Why we use information
We use information to provide accounts and membership, process bookings and tickets, deliver online rooms, operate guest lists and presales, send requested service messages, answer enquiries, maintain security, keep financial/operational records and respond to safeguarding or legal obligations.
The appropriate lawful basis can differ by activity. Consent is used for optional newsletter and push choices; other processing may be needed to provide a requested contract, comply with law, or support legitimate operational and safety needs. Sensitive or safeguarding information requires case-specific handling and should be reviewed rather than assumed to use one basis.
5. Services and sharing
We do not sell personal information. The current service uses Cloudflare for hosting, security and database/storage services; Stripe for payment and billing; Resend for transactional email; LiveKit for private online event rooms; and browser Web Push services when notifications are enabled. Information may also be shared with professional advisers, emergency or safeguarding services, or authorities where necessary and lawful.
6. How long information is kept
We keep information only for as long as it is needed for the purpose collected, legal/accounting requirements, safety or resolving disputes. The organisation’s detailed retention schedule, including safeguarding records, is awaiting formal confirmation; this policy does not invent fixed periods.
7. Your choices and rights
You may ask to access or correct your information, object or request restriction where applicable, ask for deletion where applicable, withdraw consent, or raise a concern with the Information Commissioner’s Office. Some records may need to be retained where there is a legal or safeguarding reason.
8. Contact
Until a dedicated privacy mailbox is confirmed, privacy questions should be sent to angela@wired-different.co.uk. Safeguarding concerns should go to safeguarding@wired-different.co.uk.